Upskilling Managers: Three Vital Steps

Redesigning work has been one of 2022’s flagship trends. But as organisations make big changes to how work gets done, many managers are feeling overwhelmed by the need to perform a multi-faceted role in a hybrid context.

To support them as they navigate a more complex and ambiguous way of working, organisations must provide opportunities to develop future-ready skills. Here’s an overview of the essentials:

New leadership skills – managing performance now means understanding the tensions between old and new ways of working and creating a culture of fairness. As well as understanding how factors such as time, place, technology and wellbeing influence individual and team performance, managers need to learn how to use this understanding to create working rhythms that foster connections.

Human centric skills – coaching, empathy and communication are vital skills for motivating hybrid teams. As well as understanding work and performance, managers need to understand their people, build personal connections and create an inclusive, trusting culture where everyone feels they can thrive.

Hybrid skills – hybrid working means that managers can have a profound effect on how team members experience both their work and home lives. To ensure this effect is a positive one, managers must lean into hybrid rituals and structures, creating a sense of transparency and purpose through mutually agreed ways of working and intentional use of time and place.

However well-crafted your hybrid working strategy, it cannot be translated into sustainable high-performance unless managers within your organisation are fully equipped with the necessary skills. Supporting them in their learning journey is critical – and should be on the top of every leadership agenda in 2023.

For more detail on how to support managers to thrive in a hybrid workplace, download our white paper here.